Refund policy

Refund Policy

We want you to be happy with what you ordered. Here's exactly how returns and refunds work.

30-day guarantee
You have 30 days from the date of delivery to request a return or refund, no complicated conditions attached.

How it works

  1. Email info@rugfinds.com with your order number and the reason for your return (a couple of photos help if the item arrived damaged, defective, or wrong).
  2. We'll review your request and respond within 24-48 hours on business days.
  3. In most cases, you will NOT need to ship the item back to us. Return shipping from your country would often cost more than the item itself, so once your return is approved we'll issue a refund or send a replacement directly, whichever you prefer. We may occasionally ask you to dispose of, donate, or keep the item, at our discretion.

What's covered

  • Item arrived damaged, defective, or not as described
  • Wrong item or size received
  • Changed your mind (see "EU/UK cooling-off period" below for your statutory rights, or just email us, we're reasonable about this within the 30-day window)

What's not covered

  • Sale items marked "final sale" and gift cards
  • Items damaged through normal wear and tear or misuse after delivery

Refund timing
Once a return is approved, refunds are issued to your original payment method within 5-10 business days. Your bank or card provider may take a few extra days to show the funds, depending on their own processing times.

Shipping costs
Original outbound shipping costs are non-refundable unless the item arrived damaged, defective, or incorrect through our error.

EU/UK cooling-off period (statutory right)
If you're a consumer in the UK or EU, you have a legal right to cancel your order within 14 days of delivery, for any reason, without needing to justify it. To use this right, just email info@rugfinds.com within 14 days of receiving your order. Consistent with the policy above, we will generally not require you to ship the item back before refunding you.

Wrong or undeliverable address
If a package is returned to our fulfillment partner because of an incorrect or incomplete address entered at checkout, we're not obligated to refund the original shipping cost, and reshipping may carry an additional fee.

Contact
For any return, refund, or order question: info@rugfinds.com, we reply within 24 hours on business days (Monday-Friday, 9am-6pm GMT+2).