Shipping policy

Shipping Policy

How your order is fulfilled
RugFinds works with a network of overseas fulfillment partners (primarily based in Asia) to bring you quality rugs at a fair price. This lets us offer a wider range of styles and designs without the overhead of a big local warehouse, but it does mean delivery takes longer than a same-country retailer. We think that trade-off is worth it, and we want you to know about it upfront.

Processing time
Every order is checked and prepared for shipment within 1-3 business days of being placed. This processing time is separate from the transit time below.

Estimated delivery time (after processing)
United Kingdom: 8-14 business days

These are estimates, not guarantees. Most orders arrive within this window, but customs processing, local carrier delays, weather, and peak seasonal demand can occasionally push delivery out further, in rare cases up to 28 business days. If your order is taking longer than expected, contact us at info@rugfinds.com and we'll look into it with you.

Tracking
You'll get an order confirmation email as soon as you check out, and a separate email with tracking information once your order ships (usually within the 1-3 day processing window). Please check your spam/junk folder if you don't see either email.

Customs, duties, and import taxes
Because orders ship internationally, your shipment may pass through UK customs. Depending on current import thresholds, you may be responsible for customs duties, import VAT, or handling fees charged by UK customs on arrival. These charges are outside our control and aren't included in your order total. If you'd like to understand your likely exposure before ordering, the gov.uk website has current thresholds.

Shipping address accuracy
Please double-check your shipping details at checkout, we ship to exactly what's entered. If you spot a mistake, email us within 12 hours of placing your order and we'll do our best to correct it before it ships. Once an order has shipped we're unable to change the delivery address. We're not responsible for orders that are delayed or undelivered because of an incorrect or incomplete address supplied at checkout.

Questions
Reach us any time at info@rugfinds.com, we reply within 24-48 hours, Monday-Friday, 9am-6pm (GMT+2).